Help & Questions

Have a question? You're in the right place. Browse our most frequently asked questions below.

Orders

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use that number to track your package directly on the carrier's website.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, please contact us as soon as possible at support@luxivadeufram.com. We'll do our best to help before the order ships.

Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.

Do you ship internationally?

Please check our shipping settings at checkout to see available destinations for your location.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Return Policy page for full details.

How long does a refund take?

Refunds are processed within 5–10 business days after we receive your return.

Still Need Help?

Can't find what you're looking for? Reach out to us directly at support@luxivadeufram.com and we'll get back to you as soon as possible.